Shipping Information:

• We offer worldwide shipping for all orders placed through our website.

• Orders are processed and dispatched within 1-2 business days, excluding weekends and holidays.

• Shipping rates are calculated at checkout based on the destination and selected shipping method.

• Once your order is shipped, you will receive a confirmation email with tracking information.

Return and Exchange Policy:

• We want you to be completely satisfied with your purchase. If for any reason you are not happy with your extensions, we offer a flexible return and exchange policy.

• Eligible items can be returned within 30 days of delivery for a full refund or exchange. To initiate a return, please contact our customer service team to obtain a Return Authorization (RA) number.

• Returned items must be unused, in their original packaging, and in resalable condition.

• Customers are responsible for return shipping costs, unless the return is due to an error on our part (e.g., wrong item received or defective product).

• Refunds will be processed within 5-7 business days after receiving the returned items.

Damaged or Defective Items:

• In the unlikely event that your extensions arrive damaged or defective, please contact us immediately. We will arrange for a replacement or issue a full refund, including return shipping costs if applicable.

Contact Us:

• If you have any questions about our shipping and return policy, please contact our customer service team at info@silkstrands.com or 123-456-7890. We're here to assist you and ensure your shopping experience with us is seamless.